Delivery Information
Our delivery charges are as follows:
- We offer FREE delivery on orders over £180.00 (ex VAT) to addresses in Mainland UK
- Mainland UK deliveries on orders under £180.00 (ex VAT) is - £6.00
- Scottish Highlands, Isle of Wight & Northern Island on orders over £150.00 (excluding VAT) - £12.00
- Scottish Highlands, Isle of Wight & Northern Island on orders under £150.00 (excluding VAT) - £20.00
- We do not deliver overseas.
How long does it take to process & ship my order?
- We will process orders within 1-3 business days from when you receive your confirmation email.
- We use DPD next day delivery service to deliver goods. Some smaller orders may be sent via Royal Mail or another courier.
- You will receive an email notification when your order has been despatched and you will also receive a notification from DPD, with a tracking number and a link to their website.
- At peak times, such as Christmas and Easter, there may be delays due to stock availability or courier/postal delays and we advise that any orders placed for special occasions are made in good time.
Will someone have to sign for delivery?
- Somebody will need to be available to accept the delivery from DPD. You will be advised of a 1 hour delivery slot on the morning of delivery and the notification will include information abour redelivery or collection options, if the time specified is not convenient.
- Chocolates that have not been delivered/collected will be returned to us after 1 week, at which time we will notify the sender that the order has not been delivered. No refunds will be given and chocolates can only be resent after paying another postage fee.
Can I collect my order directly from you?
- Yes. Customers can use our "click and collect" service and pick up an order direct from us at our factory on the outskirts of York: 22 Alan Farnaby Way, Sheriff Hutton Industrial Park, Sheriff Hutton, York, YO60 6PG. You will need to click on "Collections from YO60 6PG" at checkout.
- When your order is ready to be collected, you will receive a notification via email, or text if you have supplied a mobile number at checkout. Please note that our current opening hours for collection are Monday-Thursday from 9am until 3.30pm.
